Refunds & Returns Policy
We are committed to your satisfaction. If you are not happy with our work, we will make it right.
Our Commitment
At LiveServe Tech, we are committed to delivering professional, high-quality image editing that meets your specifications. If we have not met the agreed standard, we will revise the work or issue a credit refund — no questions asked.
Revision Policy
If there is any error in the completed work due to miscommunication or a failure to meet the agreed specifications, we will redo the work at no additional charge. Simply contact our support team within 7 days of job completion with specific feedback about what needs to be corrected, and we will prioritise your revision.
Credit Refunds
Credit refunds (return of purchased credits to your account balance) are available in the following circumstances:
- The completed work does not meet the specifications provided in your order, and we are unable to correct it after revisions.
- A job is accepted but cannot be completed due to a technical limitation on our end.
- You have purchased credits but have a legitimate reason for not using them (assessed on a case-by-case basis by management).
Cash Refunds
Cash refunds (refund to original payment method) are issued at the discretion of Company management. Cash refunds are generally only considered for unused credit bundles where no images have been processed, or in exceptional circumstances. Please contact us to discuss your situation.
Timeframes
Revision requests must be submitted within 7 days of job completion. After this period, the job is considered accepted and revisions may incur additional credits. Credit refund requests for completed jobs must also be submitted within 7 days.
Exclusions
Refunds or revisions may not apply in the following cases:
- Changes to specifications after the job has been completed
- Dissatisfaction with subjective artistic choices when no clear specifications were provided
- Images that were too low resolution for quality editing
- Jobs where the client has already downloaded and used the final images commercially
How to Request a Refund or Revision
- Contact Support: Email us at support@liveservetech.com or use the live chat.
- Provide Your Job Number: Include your job number and account email so we can quickly locate your order.
- Describe the Issue: Provide specific, clear feedback on what does not meet the requirements.
- We Review & Respond: Our team will review your case and respond within one business day.